Privacy Policy
Last Updated: November 15, 2024
At Smart Energy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our industrial energy monitoring platform.
1. Information We Collect
We collect information that you provide directly to us, including: account registration information (name, email, company details), industrial device data (energy consumption, sensor readings, PLC data), usage data (how you interact with our platform), and technical data (IP addresses, browser type, device information).
2. How We Use Your Information
We use the collected information to: provide and maintain our monitoring services, analyze energy consumption patterns, generate reports and analytics, improve our platform and develop new features, communicate with you about service updates, and ensure platform security and prevent fraud.
3. Data Storage and Security
We implement industry-standard security measures to protect your data, including encryption, secure data centers, regular security audits, and access controls. Your industrial data is stored securely and is accessible only to authorized personnel.
4. Data Sharing and Disclosure
We do not sell your personal or industrial data to third parties. We may share data only in the following circumstances: with your explicit consent, with service providers who assist in our operations (under strict confidentiality agreements), to comply with legal obligations, or to protect our rights and safety.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Historical energy data may be retained for analytical purposes as specified in your service agreement. You may request deletion of your data at any time.
6. Your Rights
You have the right to: access your personal and industrial data, correct inaccurate data, request deletion of your data, export your data in a standard format, and opt-out of certain data processing activities.
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and maintain session information. You can control cookie preferences through your browser settings.
8. Data Security
Your data is stored on secure servers and protected with the highest security standards. All data transmissions are conducted over encrypted connections.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the 'Last Updated' date.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: info@smartenergy.com